The eLearning dilemma

The factors for implementing eLearning in organizations have been proven already. Less travel cost, self-paced learning, anytime, anywhere access and million other things make the case for eLearning a strong one.

But why is it so hard to convince people, even those in training, and specially management to adopt an eLearning program?

Personally, I can sum it all up in this: ignorance. Not knowing what it takes, a fear of the unknown, resistance to change.

I've seen these manifestations first hand.

First, we have the skewed organizational vision and culture of an organization. Many companies see training as an add-on, not an integral part of the system. In times of crisis, the training budget is always the first one to get cut. It does not help that the company culture sees training as an afterthought. There was once a company that sent its people for training abroad. And though it was not said explicitly, many viewed it as a an excuse to travel. The catch? The company ties you to a contract, where you have to render x number of years of service to the company, or else pay the training cost. In the late nineties, the trainind department of a local company explored the possibility of developing their eLearning system. It was a short lived exploration. It didn't even get past the the idea stage. They got burnt really good. Recently, somebody began pushing for eLearning again and the supervisor said "I'm not optimistic of our chance. Remember, we tried before and got no support from management. Do you think they'll buy into it this time?"

Two years ago, I brought up the issue of eLearning in our department. One co-trainer said, "But if we use eLearning, you will be replacing us. We will lose our jobs!" Technology to replace the teacher? Not true!

Another critical issue is resistance to change. Some people have gotten used to the traditional training environment, the classroom setup, that they are afraid or unwilling to change. And this, coming from people in training, who are supposed to be at the forefront of championing learning. Ironic, isn't it?

But for me, the main concern would not be these things.

The greatest factor to be considered in setting up an eLearning program is the LEARNER. Before even thinking of what system to use, and what courses to implement, assess the learners needs first. Is the Learner prepared? What are their fears? What's in it for them? For any kind of training program, all these questions should be asked. And addressed. The Learners needs should come first. But in a company, it's always cost vs the benefit right?. So the Benefit part in eLearning should be the learner's benefit. Not just the company's pocket.

Is it impossible to implement eLearning? How do we address these concerns?

We wait for the next post. =)